HERE TO SUPPORT YOU
We’re committed to being there for you whenever you need assistance. You can reach us through the following contact numbers:
- Nucleus 24/7 Support:
+41444560364 - Nucleus Business line:
- +41444560364
Please note that all calls with Nucleus are recorded for training and monitoring purposes. If you’re interested in becoming a Nucleus client, you can conveniently apply online. One of our experts will promptly reach out to discuss your requirements and provide assistance throughout the process.
DEALING WITH BEREAVEMENT CLIENTSÂ
If you or a loved one are in need of additional support following a bereavement, please know that we are here to assist you. Our team is dedicated to providing the necessary support and resources during this difficult time. Please don’t hesitate to reach out to us if you require any assistance or guidance.
OTHER USEFUL NUMBERS LOST OR STOLEN CARDS
Coutts 24 will never contact you by email. For concerns regarding security and fraud, please visit our Security Centre.
HOW AND WHERE TO COMPLAIN
If you are not satisfied with any aspect of our service or products, please advise your relationship manager in person, in writing, by telephone or email.
If your complaint relates to your private banker or wealth manager, you can call Nucleus 24 on
+41444560364
and they will put you in touch with an appropriate senior manager.